Class Discussion #4

What are some positives and negatives of the website?

The positives include an effective and efficient interaction design with the customers. The website information acquisition mechanism is fast and well organized. The website also provides various contact means hence gives the customer variety for making comments and acquiring feedback. These means include phone numbers, physical address, email address, and even “chat live button”. Another positive is that the website provides a well-outlined procedure for ordering a test online. The website is also attractive with outstanding performance and is compatible with the different operating systems and browsers that are available around the globe. The Frequently Asked Questions is an outstanding tool that not only provides the client and potential clients with extra information but also reduces the numerous questions that would frequently get inquired repeatedly.

A negative aspect observed from the website is that the location of the labs has to get searched, rather than to provide a list of the lab locations. Furthermore, the search is not working since on clicking “search lab” button, the outcome is that a critical and unexpected error occurred. This may be frustrating to clients. So as to increase customer confidentiality, it would be advisable to include testimonies of previous customers, or even photographs of labs.

Imagine you are a typical consumer. What tests are you most likely to order?

I would probably undertake the Comprehensive Wellness Profile (CWP) because first it’s listed as one of the most popular tests hence that the service has got offered several times before. Secondly there is a comprehensive procedure of what the CWP entails.

Does the advertising meet what consumers want? Give an example.

Yes, the advertising meets the customers’ needs. For example, it creates customer awareness and provides adequate and accurate information. It also enhances customer confidence.

Now assume the role of a Medical Laboratory Scientist. Discuss the advantages and disadvantages of using this service for laboratory testing

Advantages of Laboratory Testing

a.       Ability to use small amounts of materials

b.      Controlled environments where monitoring and adjustments are easy

c.       Early detection of diseases without noticeable symptoms

d.      Allows proper and accurate diagnosis of diseases

Disadvantages of Laboratory testing

a.       Complete duplication of actual service especially tests conducted in short periods of time; say 100 hours (Baboian, 2005).

b.      Poor laboratory testing leads to wrong diagnosis and ineffective treatment.

References

Baboian, R. 2005 Corrosion Tests and Standards Application and Interpretation; Edition 2: ASTM International

Sherry Roberts is the author of this paper. A senior editor at MeldaResearch.Com in Online Writing Services if you need a similar paper you can place your order from free essay writing services.