Home Style Hotels

It was impossible for the company to provide a consistent look and feel to their services. List them out. At least six (6) more can be found.

The company was unable to provide customers with required services to enhance development and management of customer care and assistant operations. Through the integration of various customer care operations, customers could derive satisfactory desires from hotel operations. However, the hotel never considered customer care intervention as part of interacting with customers (Bardhan, et al., 2007).

Hotel management did not provide facilities to offer customer variety of choice. It took time for customers to have option varieties due to poor communication between employees. Products provided by the organization are limited in variety giving customers small options to select from.

Customers cannot have better places to have associate due to poorly organized hotel facilities. The entire organization requires alternative methods and ways to make individuals interested within the hotel. New facilities should be provided to make the organization feel comfortable with hotel leisure resources (Bardhan, et al., 2007).

Customers should enjoy free services like surfing website through the provision of free enabled Wi-Fi components. Having such facilities makes customers feel unique with provided data and information to facilitate the offering of unique services that attract customers to come to receive services in the hotels (Bardhan, et al., 2007).

Home Style Hotels should have proper dissemination of information between through application of network platforms where customers can perform booking of various company resources such as booking for a room, food and other personal data and information.

Consistent services should be guaranteed through allocating different directive measures that provide customers with elaborate information to implement appearance of hotel look such facilities should include system lighting within the organization, improved through illuminating and decorating organization (Bardhan, et al., 2007).

Key IT Challenges Facing Home Style

The communication devices great challenge in the communication process. Organizations implement feedback for communication. Key issues within the organization are the formulation of information and it should be shared among business organizations. Data and information sharing procedures should be performed through use of a centralized system. Home Style Hotels do not provide ways of guiding and implementing centralized communication (Bardhan, et al., 2007).

The department is associated with wrong decision-making team. It seems that organization does not implement required collaboration between organizations. Tasks operated by organization operations. Home Style Hotels teams should work together to facilitate proper and coordinated activities towards implementation of activities within the organization. Decisions concerned with development of systems takes longer than expected while deciding on which software to implement (Bardhan, et al., 2007).

Home Style Hotels employees have no, knowledge in the integration of IT functions into business operations. The various department of IT does not link organization with a single framework for implementing IT principles within the organization. Generated data and information fail to reflect collect data and information concerning customers the data and information provided indicated bad reports on bills and credits for customers. Lack of proper coordination between IT department and business management operations contributed to lack proper system within Home Style Hotels (Bardhan, et al., 2007).

The coordination of activities between organization departments as well making of procurement analysis has no point of discussion. Each organization within the department conducts its data and information as a separate entity from the others. During procurement process various departments’ requests for goods and services as a separate group. The status makes organization to replicate more goods than expected leading to acquisition of goods of the same kind (Bardhan, et al., 2007).

The organization has fewer experts to bring system interface of the system at a common place and within the common location. Database implemented within the system are distributed to different locations. Distribution of database leads to the accumulated inaccurate recording of data and information. Database system implements and store data with errors, a situation that makes data and information stored within lack database consistency as well as producing highly redundant data and information (Bardhan, et al., 2007).

The different departments contribute to having different customer point of services causing entire data and information within an organization is collected from a different location. Such implementation makes it hard to implement error-free data and information. Various operations such as the working and formulation of events make organizations fail to implement uniform recording of customer information a situation that causes data stored concerning the same client contain different attributes and data (Bardhan, et al., 2007).   

Does it make good business sense to integrate across the different lines of business represented by Lifestyle Resorts and Home-Away Hotels?

Merging lifestyle and home away hotel would be one of the best approaches toward realizing better and effective performance. Merging business would facilitate organizations to cooperate with one another and facilitate sharing of goods and services. The entire operation involving merging shall bring the entire business operations within single management thus reducing the cost of maintenance as well as the cost for, budgeting and maintaining resources within the organization. The system should provide a better formulation of policies that best would guide computer systems in achieving required system approach within the areas of achieving best applications. Merging shall allow collective sharing of ideas for better and informed decisions making. Organization can easily implement a divergent decision that has strong fo-undat7ion and favor on both sides.  Merging two businesses shall enable the business to expand in term of gaining more infrastructures. The merged business shall collectively produce increased number of profit margin as well as increased number of customers.

What exactly would you integrate (beyond financial information) and why?

The integration process shall include the application of materials such as information technology department. The process shall involve implementing the major operations involving a centralizing database. Data and information shall be controlled in one location referred to as central information management center. The operation shall include working on a centralized system that shall involve working the other departmental database by merging them into a single database (Tsai, et al., 2013).  Other integrations shall include the establishment of a customer relations system as well as establish a central single customer point of service.  Customer relations system (CRM) shall help in the collection of data and information concerning customers. CRM system shall implement entire system shall implement the process of maintaining customer transactions within the organization. Single centralized customer point of service shall assist in eliminating redundant data and resources from the system. It shall ensure that data and information are only entered from one particular location where error for input can easily be eliminated. The online platform shall be integrated into the merged group to allow both organizations realize high and better performance of merged business operations. The online website shall facilitate automation of booking process by designing and developing online booking system.  

Outline a process for Home-style to follow to decide between the two software options (i.e., HC and CR)?

Home Style Hotels should strive and ensure all departments and employee work together as a team to facilitate development and implementation of organization goals and objectives. The first step should involve Home Style Hotels engaging in activities of creating awareness to the organization employees about the concern to implement HC and CR systems. Organizations should ensure all employees adhere to the implementation of two systems to ensure that common goals and objectives lead organization employees (Harvey, et al., 2007).   The second step should involve Home Style Hotels ensuring that the current system has all quality to facilitate better and responsive support of business objectives. The two systems should be linked with business objectives and goals to facilitate providence of support to business functions. The third aspect should involve Home Style Hotels conducting feasibility research to determine if proposed systems are viable within business operations. Home Style Hotels should then approve the systems to be bought or get utilized in the organization. 

What selection criteria would you use?

The selection criteria should be based on effectiveness and efficiency to accomplish organizational goals. Home Style Hotels should consider the cost of implementing each system to provide requirement and make right decisions in implementing the required system. The quality of system to support future, technology should also be applied in selection the system. Organization should also, determine if the entire organization shall get enough working procedures to implement required tasks according to speed, accuracy and correctness ass deserved by the organization (Myeong, & Choi, 2010).

Who should make the decision?

The decision makers should, include the top management officials. The IT department heads should form the committee of decision makers to facilitate better effective application of IT within a business organization.

References

Harvey, M., Novicevic, M., Leonard, N., & Payne, D. (2007). The Role of Curiosity in Global Managers' Decision-Making. Journal of Leadership & Organizational Studies, 13, 3, 43-58.

Tsai, W.-H., Chou, Y.-W., Lee, K.-C., Lin, W.-R., & Hwang, E. T. Y. (2013). Combining Decision Making Trial and Evaluation Laboratory with Analytic Network Process to Perform an Investigation of Information Technology Auditing and Risk Control in an Enterprise Resource Planning Environment. Systems Research and Behavioral Science, 30, 2, 176-193

Bardhan, I. R., Krishnan, V. V., & Lin, S. (2007). Project Performance and the Enabling Role of Information Technology: An Exploratory Study on the Role of Alignment. Manufacturing & Service Operations Management, 9, 4, 579-595

Ahadi, H. R. (October 01, 2004). An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology.Information Resources Management Journal, 17, 4, 1-19.

Myeong, S., & Choi, Y. (2010). Effects of Information Technology on Policy Decision-Making Processes: Some Evidences Beyond Rhetoric. Administration & Society, 42, 4, 441-459

Sherry Roberts is the author of this paper. A senior editor at Melda Research in nursing writing services if you need a similar paper you can place your order for Customized Research Papers.