Black Clover Business Case

1. Executive Summary

1.1 Issue

An idea of creating a restaurant app called Black Clover came to mind after having to spend long and difficult times trying to find the best restaurant in a certain mall with my friends. Nowadays, there are numerous substandard restaurants just as there are high-quality restaurants. People have to go through the trouble of searching for their preferential restaurants through trial and error.  Furthermore, there are many restaurants opening every day across the globe with little information on the type of service delivery. 

1.2 Anticipated Outcomes

Black Clover is a restaurant app that clients will access through any mobile gadget including smartphones like iPhone, Samsung, and others smart devices that supports the app format. Once the clients download the app and register for its services, they will have access to information on different restaurants and the services they deliver. The will provide a list of the best restaurants in a particular locality saving the client’s from bad experiences of faulty services as well as time and money.

1.3 Recommendation

Black Clover will help most of the people who are confused or wondering where to have their meals at any mall restaurant. It will deliver vital information about the restaurants in malls as well as the services they deliver. It also keeps the clients updated on with information on new services the restaurants are offering. It will save the clients time and money they would spend otherwise searching for the best restaurants through trial and error. Black Clover will considerably reduce the cases of customer dissatisfaction with a restaurant.

2. Problem Definition

2.1 Problem Statement

Have you ever been to a mall or any locality and decide to visit a restaurant for a meal; however, instead of getting the best of experiences you receive poor services.  These experiences have become a common place with the increased number of restaurants emerging n the market. Most of the restaurants do not consider the hygiene of the premises or how long they keep their customers waiting. Other restaurants offer poor quality foods with nasty tastes or are poorly cooked. People also find themselves in a dilemma when they visit a new locality and have no recollection of the restaurants in the area. What people need is a source of information where they can gather the relevant facts about restaurants. Instead of physically searching for the best restaurants they can readily access the information from the comfort of their mobile gadgets.

 2.2 Organizational Impact

As stated in section 3.2 people will no longer result in physically searching for restaurants in an area rather they will use their internet-enabled mobile devices to access information about the restaurants. The restaurants will significantly reduce the cost and time wasted on trial and error. It will also save the clients from bad experiences resulting from poor delivery of services. The restaurant app will also reduce the number of substandard restaurants and services.

2.3 Technology Development

The business has to deliver an effective app that can deliver high-quality information to the clients with a limited number of disruptions. The app must also have the capacity to compete with other restaurant apps in the market for clients.  Therefore it will deploy the following high-leveled development phased approach:

Phase I: The business will gather the relevant resources for the development of an effective mobile app. It includes hardware for computers, mobile gadgets as well as human resources (an IT development group and software engineers)

Phase II: The business will carry out extensive market research to familiarize with the dynamics of the market

Phase III: The IT group and the software engineers will jointly develop a restaurant mobile app using the resources provided.

Phase IV: The IT group and software engineers will design a security system to protect the client’s information from identity theft and other security risks and threats.

Phase V: The business will perform a test on the effectiveness of the app before releasing to the market.

Phase VI: The business will release the app to the market and perform an extensive marketing to create exposure for the brand.

3. Project Overview

3.1 Project Description

The main agenda for developing Black Clover is to create an app that people can access easily using their mobile gadgets that provide information on restaurants and the services they offer. There are numerous setbacks in the restaurant market resulting from the trends in the restaurant industry. The primary objective of Black Clover is to guarantee its clients well being when they visit restaurants. The business will develop an app with different sections offering different services. The app will have a section that allows the clients to post their reviews of the restaurants they have visited as well as access others reviews. The app will also have a section that allows the clients to select the best restaurants in different localities. The restaurant will also have a section that offers the best cuisines delivered by restaurants in different localities, and finally the app will have a section that provides the location of different restaurants in different localities.  The business will release the app into the market and carry out extensive marketing using different media vessels. Being a new business that uses depends on downloading, and installation of the application on the phone requires much marketing strategies to increase its exposure to the public.

3.2 Goals and Objectives

Business Goal/Objective	Description
Reduce the time and cost spent looking for preferential hotels	Black Clover will reduce the cost incurred and the time spent experimenting on different hotels to acquire preferential hotel
Increasing the number of people experiencing high quality restaurant services	The app will offer information on high-quality restaurants as resulting in an increase in the number of people who get high-quality services.
Reducing the number of restaurants offering poor quality services	With information on high-quality restaurants very few people will visit substandard restaurants forcing their closure.
Increasing client awareness of restaurants in different localities	The app will provide information on the locality of different restaurants allowing the clients to visit any restaurant at any given time

3.3 Project Performance

The following table enumerates the key performance indicators including resources, methods, or services and their predictable business up shots in measuring the performance of the Black Clover project.

Key Resource/Process/Service	Performance Measure
	The web-based system will reduce reporting discrepancies (duplicates and gaps) and require reconciliation every 6 months instead of monthly.
Timesheet/Admin data entry	Eliminate managers’ non-billable work by allowing employees to enter their data directly.
Software and System Maintenance	Decrease in cost and staff requirements as system maintenance will be reduced from once every month to once every 6 months with the new system.
Staff Resources	Elimination of 5 staff positions in HR and payroll which are no longer required as several functions will now be automated.

3.4 Project Assumptions

Successful planning and execution of the Black Clover project will require the following assumptions to get made.

Ø  All clients have comprehensive skills in using mobile gadgets and the internet

Ø  The clients have unlimited access to the internet

Ø  All clients have mobile gadgets that support the app format

Ø  The app offers unique services to the clients

Ø  The mobile app will not get attacked by malicious software or applications

3.5 Project Constraints

The following constraints apply to the Black Clover Project. As project planning begins, and more constraints get identified, they will be added accordingly.

Ø  There will be other restaurant apps that deliver similar services to Black Clover.

Ø  The project highly depends on the internet therefore clients cannot access information in areas experiencing network service problems. 

Ø  The restaurant app is a technology in the contemporary period that requires technological prowess to operate.

Ø  The clients must have mobile gadgets that support the Black Clover app format

Ø  There are numerous security risks and threats like malicious

3.6 Major Project Milestones

The following are the major project milestones identified at the moment.

Milestones/Deliverables	Target Date
Project Charter	10/15/20xx
Project Plan Review and Completion	12/20/20xx
Project Commencement	02/31/20xx
Phase I Complete	04/5/20xx
Phase II Complete	06/7/20xx
Phase III Complete	08/14/20xx
Phase IV Complete	10/15/20xx
Phase V Complete	11/30/20xx
Phase VI	12/30/20xx
Closeout/Project Completion	12/31/20xx

4. Cost Benefit Analysis

The table below captures the cost and savings actions related to the implementation of Black Clover Project. It includes descriptions, actions, and the corresponding costs savings associated with them through the first year.

Action	Action Type	Description	First year costs (- indicates anticipated savings)
Purchase hardware and licenses	Cost	Initial investment for Black Clover	-$84,000.00
Software installation and training	Cost	Cost for IT group to install new software and for the training group to train all employees	-$27,000.00
Marketing strategies to increase clientele	cost	Overall Cost for increasing the publicity of the app in the market using different communication vehicles	-$45,000.00
Reduce payroll staff by 2 employees	Savings	An immediate reduction in overhead equal to the annual salary of 3 HR specialists and 2 payroll analysts.	$23,450.00
App maintenance required every 3 months instead of monthly	Savings	Less frequent use of IT resources working on non-value added tasks results in approximately $42,000 savings per year.	$13,000.00
Reduce employee turnover by 7%	Savings	Savings in cost to out-process exiting employee and recruit, hire, and train new employees is approximately $13,000 in the first year.	$42,000.00
Earned revenue	Savings	Savings made after payment of expenses and liabilities	$100,000.00
Net First Year Savings			$22,450.00

Based on the cost-benefit analysis above we see that by executing the Black Clover, I will save $22,450.00 in the first year alone. It represents a considerable amount in beginning costs and is a clear indicator of the benefit this project will have.

5. Alternative Analysis

The following alternative possibilities have been considered to address the business problem but were not preferable because of the listed options

No Project (Status Quo)	Reasons For Not Selecting Alternative
Use existing restaurant apps	·         Missed opportunity to Take on risk as a challenge to self ·         Missed opportunity to follow desires and passion ·         Missed opportunity to get things done faster and better and in a manner preferable to you
Alternative Option	Reasons For Not Selecting Alternative
Create a context for an open forum like a facebook page or a twitter handle	·         Lack of orderliness in access and response ·         Increased security risk and threats ·         Missed opportunity to progress in career

Sherry Roberts is the author of this paper. A senior editor at MeldaResearch.Com in graduate paper writing service if you need a similar paper you can place your order from custom research paper writing service.