Abstract
The education system tends to be
changing, and it has created a new path to acquiring education and students are
taking advantage of it. Online learning is becoming a new paradigm of modern
education. The brick and mortar classroom has started losing its monopoly as a
place of learning. The Internet tends to make online learning possible, and
most educators and researchers are showing interest in online learning to
improve and enhance the learning outcomes of students. It is necessary that the
researchers and the educators should consider the impact of online learning on
the satisfaction of students. In this study, it will focus on examining the
perception of students with regards to online learning. The research method
that will be applied to conduct the study is surveying with a systematic random
sampling method as the technique for identifying the study participants.
Introduction
The internet has made significant
changes in almost every aspect of our lives that range from the global economy,
professional networks, personal networks, and learning. Through the internet,
it has made the online learning to be possible. Online learning is considered
as a form of distance learning that has become a large part of the education
system (Moore et al. 2011). Education tends to be a key aspect of sustainable
development and technology is enabling the faculty members and the students to
learn and teach online. Today, there is a broad range of learning methods that
exist such as blended learning, distance learning, and e-learning that use
information and communication technology. The use of internet provides a lot of
benefits to students and mostly those in rural areas who enjoy the benefit of
attending classes as distance learners. The growth of online learning is being driven
by the need for and the potential of offering education in less costly ways,
effective learning, increase access to information, and greater flexibility
(Moore et al. 2011).
According to Sun et al. (2006), online
learning offers a lot of advantages that include liberating the interaction
between the teacher and the learner or the learner and learner from the
limitations of space and time through the synchronous and asynchronous learning
network model. Online learning does provide students with the opportunity of
accessing courses at their convenience and pace. With online learning, students
are usually able to interact anytime with different institutional materials
through the internet.
It is also possible for the students to
communicate with classmates and teachers individually and in group discussions
with the use of video conferencing, instant messages, and message board.
According to Liaw (2008), the online learning environment does create
high-level communicative environments that tend to allow the learners to share
information and also determine how to retrieve the useful information. The
learning activities in online learning also offer the instructors and learners
a chance of sharing their experience and knowledge (Liaw, 2008). As the use of online
learning is becoming more widespread in the education system, it is becoming
increasingly essential to examine what students perceive about this learning
style. Thus, this study aims to present an understanding of how students
perceive online learning.
Research questions
In conducting the study, the study will
be guided by the research question
1. How
do students perceive online learning based on their learning experience?
Literature review
The growth of online learning has
increased the competition among learning institutions. According to Song et al.
(2004), online learning students tend to be attracted by the flexibility and
the convenience of the online courses. Online learning offers flexibility as it
is easier to work in collaborative groups in the case of online courses without
having to rearrange the schedule of everyone. The choices in relation to the
learning experience are also a positive aspect of online courses. Song et al.
(2004) purpose that the ability of freely selecting and choosing from the list
of diverse learning experience does enable students to find the approach that
fits well with their way of learning. Convenience is also an aspect of online
learning which is identified as a positive experience. During the online
learning, students are able to participate in the discussions at a time that is
most convenient for them. Song et al. (2004), states that, students do have the
chance of accessing the course materials from their computers and at the place
most convenient for them. In support of these findings, Liaw (2008) supported
that online learning offers convenience because students can read and respond
to comments in the online discussion during the times that are convenient to
them such as late evening and early morning.
According to Liaw (2008) he identified some of
the benefits of online learning. The benefits associated with online learning
include the ability of participants accessing the learning material at any time
and any place, group collaboration, and asynchronous interaction. Online
education is also considered to help in increasing the enrollment or the time
in schools as the programs do reach the underserved regions for students who
are not able to attend the traditional schools. Hurt (2008) conducted a study
to examine the benefits and the disadvantages of online teaching and learning.
Those students in the online environment are claimed to show greater
improvement than the traditional school counterparts in researching, learning
independently, critical thinking, time management, decision-making, creative
thinking, and problem solving. According to Hurt (2008), the online program
does offer the advantage of keeping discussions alive and staying connected
with students. With online learning, students are forced to write better and
more, read more, and learn more on their own. The online assignments and
discussion threads tend to provide the students with the chance of reflecting
on the material and revisiting it more.
Irrespective of the benefits identified
with online learning, there has been an indication that most students who take
online learning do not finish them, which indicates that there is something
wrong with the online learning program. The dissatisfaction of students with
online learning is based on disadvantages include the absence of learning
atmosphere, lack of a firm framework for encouraging students to learn, online
learning minimizes the level of contract, and the learning process tend to be less
efficient. Hurt (2008) identify isolation as being a disadvantage of online
learning. With online learning, it is possible for students to feel isolated
and separated due to lack of face-to-face contact. The researcher also claimed
that there is the disadvantage associated with limitation that dial-up internet
access in rural areas. The dial up connections for students in the rural areas
can prohibit students from using additional technology (Hurt, 2008).
Thompson & Ku (2005), states that,
online learning is not the most effective choice in all the situations. Some
students tend to feel isolated and also parents show concerns regarding the
social development of students and those students who have language
difficulties can experience challenges in the text-heavy online environment.
According to Maier & Paechter (2010) the virtual students tend to show less
improvement than traditional students in speaking and listening skills.
Students tend to prefer online learning as it offers opportunities for self-regulated
learning. The acquisition of self regulated learning is well supported in
online learning because the learners can be able to process information
according with their individual preferences at any place and time. It is also
possible for learners to select and then examine the material from a pool of
information. Maier & Paechter (2010) states that students tend to prefer
online learning because of it provides the possibility of exercising and also
applying knowledge and applying meta-cognitive self regulation strategies like
monitoring the learning progress of an individual.
According to Diaz & Entonado (2009),
there is a need for considerable progress so as to enable the society to take
full advantage of online learning. Diaz & Entonado (2009) conducted a study
to highlight the possible strengths and risks that can help improve the role of
teachers in the traditional face to face and online instructions. The
researchers used various thematic blocks from training program with teachers
who taught two groups of students one from the online class and the other from
the face-to-face course. From the study, the researchers found that the only
difference that may exist between the two was the consequences of the teacher
involvement and commitment of institution in programming the learning process.
Diaz & Entonado (2009) found that
the structure and the design of theoretical content of e-training program are
more satisfactory and efficacious than that of the face-to-face program. That
is because in the face-to-face program, the instructors must have previous
mental structure of the content that they develop in the course for the
theoretical explanation. The activities that are used in online learner tend to
be satisfactory that the traditional one. When compared to face-to-face
learning, the explanation of concept tends to take priority over practice of
activities. Hence, the online learners need to cope with the large amount of
practical content that can cause some of these learners to give up. Diaz &
Entonado (2009) concluded that there was no significant difference between the
teacher’s functions in the two modes, but any difference that may exist is
because of the teacher involvement in the programming of the learning process.
There are multiple studies conducted to
examine the experiences of students in the online courses. Vonderwell (2003)
conducted a study to explore the asynchronous communication perspectives and
the experiences of students the in online course. The findings of the study
offer an explanation of strategies, factors, and barriers that must be taken
and also suggest how to overcome barriers when using asynchronous communication
tool for learning. The perspectives and the experiences of students have the
ability of determining the effectiveness of online learning. According to
Vonderwell (2003), the social interaction among students does play a vital part
in the learning process and impacts the learning outcomes. Learning usually
occurs through collaboration, cooperation and negotiation and offers the
learners the chance of negotiating, discussing, arguing, and reflecting on then
existing knowledge and beliefs. With the asynchronous communication, it tends
to have limitations that do minimize the aspects of communication and obstruct
student learning (Vonderwell 2003). The lack of the low level of social cues
and emotions like body language can influence the learning and interaction of
students. In the examination of online learning, Vonderwell (2003) found that
some students preferred online learning because it offered the opportunity of
being anonymous that allows them to ask questions to instructors. Students in online learning tend to indicate
that there is a delay that does influence interaction and learning in the asynchronous
communication. Thus, it is essential for instructors to offer prompt response
and feedback to the questions asked by students.
Song et al. (2004) purpose that learning
in the online environment may be rewarding and has rich experience for the instructors
and the learners and mostly when the tool used is effectively utilized. The
online courses may be successful if developed for the instruction and conducted
the same and yield the same results as the direct instruction. The results of
the study by Song et al. (2004) showed that the students agreed that the
learner motivation, course design, comfortableness, and time management with
the online technologies do impact the success of the learning experience. Time
constraints, technical problems, and the lack of sense of community tend to be
challenges associated with online learning.
The lack of immediacy in responding to
the online context is a major weakness with this system of learning. Recent
studies show similar results such as a study by Vonderwell (2003) that
indicates the disadvantage of online course being the delay in feedback from
the instructor. The lack of a sense of community is also a weakness with the
online learning experience. Vonderwell (2003) indicates that for the online
learning participants, they lacked connection with the instructor and mostly
the one-on-one relationship. One participant claimed that he felt he knew
little about the instructor, but not the same way he would if he was in the
class.
There are several factors that influence
the experience of online learning users including educational level, age,
employment status, and culture. Thompson & Ku (2005) conducted a study to
explore the experiences of Chinese graduate students and their attitude towards
online learning. The study included seven participants taking online courses in
the US. The participants claimed that the online learning was an exciting
experience and some features most liked about online learning included easy
record keeping, resource sharing, and convenience. However, the researchers
found that the lack of cultural exchange was a key concern with online
learning. The cultural differences in online learning tend to be a major issue
when it comes to online learning.
According to Thompson & Ku (2005),
in the online environment, the primary mode of communication depends on written
English. Thus, it is very difficult for the international students to
communicate properly with the native English speakers. The online learning
environment tends to be a challenge for the international students where there
are different cultures. Because of the cultural challenges when it comes to
online learning, not all participants examined by Thompson & Ku (2005)
showed that they enjoyed completely learning online. The results indicate that
students enjoyed the combination of face-to-face and online learning. According
to the researchers, the blended approach of learning is better as it facilitate
engagement and connection between the students and many other aspects of the
learning experience.
In the study by Thompson & Ku (2005)
they found that the Chinese students did put a lot of effort in online courses
that the traditional courses because they were supposed to do more writing and
reading tasks in the online environment. Despite being required to spend time
searching for unfamiliar words the in dictionary, online learning was
considered as beneficial because it enabled the student to learn and also
comprehend the information better. Major & Blackmon (2012) conducted a study
to investigate the student’s experience in the online learning environment.
Those students who normally use their time well are likely to perform and learn
better than students who do not have excellent time management skills. Maier
& Paechter (2010) claims that then self-regulated learners understand how
to manage time because they know the deadlines and how long it is going to take
to complete an assignment. Thus, they do prioritize on the learning tasks and
evaluate the difficult from easy tasks through identifying the time needed to
complete the tasks. The ability of managing time does influence the experiences
of students in online learning.
Major & Blackmon (2012) found that
the online courses do allow the students to get involved in their learning; hence,
students tend to feel responsible of their course outcomes. The students who
feel a sense of responsibility does demonstrate a positive experience with
online learning (Major & Blackmon 2012). The accessibility of the
instructor is a factor that influences the experiences of students in the
learning environment. From the study by Major & Blackmon (2012), it is
clear that students usually take online courses due to several reasons and
these factors do influence their experience. So as to ensure success in online
learning, students need to make sure that they have to balance family and work,
manage time, and make personal commitment. The instructors are also supposed to
establish the presence during the absence of physical co presence, work to
establish a sense of community, and build relationship with students (Major
& Blackmon 2012).
Studies indicate that the students who
take online learning have a higher rate of dropping out as compared to their
counterparts in the traditional classes. Levy (2007) conducted a study to
examine the student dropouts and persistence in the e-learning courses. The
findings show that the satisfaction of learners with online learning a primary
indicator of the decision by students to drop out from online courses. The
students who drop out of the online courses indicated that they have low
satisfaction with the e-learning than those students who successful completed
the e-learning courses. The satisfaction of students with online learning is a
key factor in measuring the effectiveness of online learning. Kerr et al.
(2006) stated that some students prefer the traditional class learning
environment because of the faculty-student interaction. In the traditional
environment, the professor tend to provide the clear goals and objectives for
the individual and group assignments, make sure assignments are completed, and
also provide encouragement and support to students who may otherwise drop out.
Thus, the satisfaction level of students with e-learning course highly
correlates with issues such as the instructor discourse facilitation,
instructional design and organization, and the instructor direct interaction
(Levy, 2007).
The factors that contribute to the
satisfaction of students can help in determining the drivers the of effective online
learning environment. () identify the student satisfaction from online learning
as a major factor that influence the decision of the student to either drop out
or complete the course. In the effort of determining the causes of drop out for
online students, (Levy, 2007) found that the students are more likely of
dropping the online learning courses if they have a low college status and if
they are in early term of their studies. Thus, the less experienced students
are more likely of dropping out of online courses than the experience students.
Kanuka & Anderson (2007) claims that the positive attitude of students may
positive impact the experience of students with online learning. The technical
support, timely interaction between students and interaction, and the
student-student interaction is vital to the satisfaction of learners with the
online learning.
While studies show that there an is
increase in drop-out rate for online course students, Thirunarayanan &
Perez-Prado (2002) state that the students taking online courses demonstrate
more achievement than the classroom-based counterparts. Thirunarayanan &
Perez-Prado (2002) aimed to compare the student’s achievement of students
taught ESOL in the classroom setting and online setting. The researchers claimed
that the students enrolled in online courses demonstrated some slight
difference in achievement when compared to the classroom based courses. The
results indicate that the online learning is as effective as the traditional
strategies and there are no major differences with regards to the academic
performance between online courses and the classroom based courses. Online
learning is an effective teaching strategy and it providing experiences that
are flexible, open, and distributed; thus, offering the opportunity for
interactive, engaging, and efficient instruction.
Kerr et al. (2006) wanted to examine the
student characteristics for online learning. The characteristics identified
that predict success for online students include independent learning, writing
and reading skills, computer literacy, and motivation. The learning style of a
learner can help predict the pattern of the learner’s participation in the
online courses. Independent learning includes the ability to manage time, set
goals, and balance multiple tasks. Kerr et al. (2006) purport that the
independent learning tend to positively associate with the internet efficacy
and that students with high scores of independent learning have higher course
grades than low independent learners. The computing experience is considered a
strong predictor of the attitude towards and the use of internet and computers.
In the study by Kerr et al. (2006), the
student with higher computer skills indicate high internet self-efficacy and
students increased their computer skill through instructions that needed
accessing and completing assignments online. As students acquire computer
skills, they tend to perform well in the online course provided they haven
other qualities such as writing and reading proficiency, independent learning,
and high self-esteem. According to Kerr et al. (2006), so as to be effective
and successful in online learning, it is important to have excellent computer
skills, high self-esteem, and independent learning and motivation as they are
essential components that affect the experience of students in online learning
environment. The student learning may be the direct result of their
satisfaction. The positive attitude of students towards online learning may
result to an increased motivation and enhance learning.
Research method
Research is considered as the method of
steps that are used in collecting and analyzing information so as to increase
the understanding of an issue or a topic. The study will use the qualitative
research methodology in collecting and analyzing the data. The qualitative
research method normally allow the researchers to get the inner experiences of
participants, determine how meanings are formed, and discover variables. The
qualitative research is normally done so as to understand the attitudes and
experiences of people in a bound setting (Bianco & Carr-Chellman 2002). The
aim of the paper is to understand how students perceive online learning; thus,
the qualitative research method is the appropriate strategy for understanding
this specific context.
According to Bianco & Carr-Chellman
(2002), there tend to be a viable match between online learning environment and
the qualitative perspective. The qualitative method normally needs an
understanding of participants so as to develop understanding and meaning of the
perspectives. Hence, it is important to understand the meaning that
participants do attach to the issue that is being studied rather than the
meaning that the research has regarding the issue.
In collecting data, survey research
design will be used. The survey research does include any measurement
procedures that involve asking questions to the participants. Survey is
considered as the study of population through the observation of members. Most
surveys normally use a sample of members in measuring the population
characteristics. The survey research design tends to be a valuable tool in
assessing the opinions of respondents. The advantage of using surveys as a
method of data collection is that it is flexible as a questioning technique in
the amount of questions asked, the in topic covered, and also in different ways
of interaction with the study participants. The survey is also a preferred
method of collecting data because of the ability of providing quick results and
profiles. With the use of survey, it offers the advantage of asking targeted
question, reducing sampling and non-sampling bias, and improving the quality
and the accuracy of responses. In doing the survey, the face-to-face method
will be conducted as it will enable the research to observe the reactions of
the respondents. The face-to-face is appropriate as it allows the researcher to
be selecting on whom to ask questions and also explain anything that the
respondents might not understand.
The sampling method that will be used is
purposive sampling. The purposive sampling is a technique where the researcher
tends to rely on his own judgment when selecting the members of the population
who will participate in the study. When using purposive sampling, it is possible
to get a representative sample through the use of sound judgment that in turn
helps to save money and time. The purposive sampling method will help in making
judgment on selecting respondents who will be of help in answering the research
questions and help achieve the objective of the study. With this sampling
method, it will help select the students taking online learning and examine
their perspectives regarding online learning.
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Carolyn Morgan is the author of this paper. A senior editor at MeldaResearch.Com in research paper writing services if you need a similar paper you can place your order from Top American Writing Services.
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